The National Association of Mutual Insurance Companies (NAMIC) is a trade association representing the interests of and serving the needs of the property/casualty insurance industry in the United States (www.namic.org). In continuous operation since 1895, NAMIC has been named one of the Best Places to Work in Indiana regularly since 2011 and prides itself on providing our staff with a positive and professional work environment! We currently have an opening for a registration and housing coordinator at our national headquarters on the northwest side of Indianapolis (College Park). This position exists primarily to ensure that our educational event attendees have a smooth experience when registering and securing hotel rooms for our events. This factor is part of our overall goal of high attendee satisfaction!
What does this job do?
The person in this position works closely with our meeting managers on schedules, fees, options, and in resolving customer service issues that may arise. You would help event attendees by answering registration-related questions and helping them register online or over the phone, as well as processing payments, cancellations, and refunds. You would produce registration-related reports to determine whether registration is on track, whether the rooming list matches the attendee list, and to note trends.
This job manages getting conference attendee housing lists to hotels as needed and helps to resolve housing problems. It is very involved with NAMIC’s Annual Convention which takes place the third week of September typically. You would coordinate onsite housing, room confirmations, and other onsite needs for this event; coordinate travel logistics for all the staff involved; coordinate the onsite registration desk needs; and, of course, attend the Annual Convention to play an active role in helping things run smoothly. As a fun extra, this role also assists with the logistics and execution of webinars that NAMIC sponsors throughout the year!
Because this position supports our member events, including our Annual Convention in particular, it’s important that you be able to commit to being out-of-town for a week during September, as well as not being able to take vacation time during the months of August and September, with limited vacation time during most of July as well. The rest of the year is very available for our generous vacation allowance (three weeks plus two floating holidays and at least eight paid holidays)!
What are the pay and benefits?
This position is hourly and has an annualized pay range of $45,000 to $49,000 per year. We work a 37.5 hour week, Monday through Friday. We have some flexibility on when your work hours would start and end, but you would need to be available between 9:00 a.m. and 3:00 p.m. daily. After being trained, at least one day a week could be worked from home. We offer a complete benefits package with this job including access to group medical, dental, vision, and life insurance; a matched 401(k) plan that starts on day one (including the match dollars); a paid day to volunteer at the charity of your choice; walking breaks in the morning and afternoon; free fresh fruit and coffee daily; on-site massage therapy bi-weekly; lunch time parties; and more!
NAMIC puts a great deal of emphasis on having a friendly, professional and fun work environment! We work hard for our members, but we also have some laughs along the way. We love versatile, mature, committed people-especially ones with a great sense of humor! Our turnover is low, and we intend to keep it that way. If you would like to be considered for this interesting and challenging position, please send your resume and cover letter to Jenn Mitchell, HR Coordinator, at RegistrationCoordinator@NAMIC.org. (Resumes with cover letters will receive the highest level of consideration.)
NAMIC is an equal opportunity employer.